Account and data request

Request deletion of your Portrait Drop account

Use this page to ask us to delete your Portrait Drop account data. Review what is removed, what may remain outside Portrait Drop, and what details we need to process the request.

Deletion is permanent

Once eligible account data is deleted, it cannot be restored. Save any outputs you still need before submitting a request.

What deletion covers

Account profile

Name, email address, authentication records, and account preferences tied to your Portrait Drop account.

Credit records

Free Credit usage, paid wallet balance records, purchase status, and credit deduction history stored by Portrait Drop.

Generated content history

AI Product Caption history, create-a-post records, and related product details stored with your account.

Usage and technical data

Feature usage history, Professional Studio Finish selections, save/share events, and app diagnostics linked to your account.

How to request deletion

Submit the deletion form or email support with the required account details.

We verify that the request matches the Portrait Drop account.

Eligible account data is queued for deletion.

We confirm once the request has been processed.

Include this information

The email address used for your Portrait Drop account
A short statement that you want your Portrait Drop account deleted
Whether you also want support to review any account access issue before deletion

Request Deletion Email Support

Deletion requests are reviewed and processed as required by applicable law and account verification needs.

Important before you submit

Images saved to your device, exported files, shared images, or posts you already published are not removed from your device or third-party platforms.

Google Play billing records and payment history are controlled by Google Play and may remain under their own policies.

Wallet credits have no cash value and cannot be transferred, exchanged, or redeemed for money.

Refunds, when available, are handled under the policies of the platform provider.

Some records may be retained if required for security, fraud prevention, legal compliance, or platform billing obligations.

Need help before deleting?

If you are having trouble accessing your account, wallet credits, or exports, contact support first at support@portraitdrop.com. We can review support questions before you decide to delete your account.